We're looking for a Systems Engineer to own our daily estimated and month-end billing software runs. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with your development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code and logs. You’ll drive prioritization of operational issues and be the customer ambassador in engineering.
Some of the key job functions of the Systems Engineer are:
- Provide support for our incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects, primarily in Ruby or shell scripts, web technologies, with the potential for Java based projects.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support reporting dashboards.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- B.S. in Computer Science or a related technical field
- 2+ years of development/testing/technical support experience.
- Experience in Perl, shell scripts, Ruby, etc.
- Knowledge of the UNIX/Linux operating system
- Knowledge of Java and/or C++.
- Understanding of XML/SOAP, web services, workflow modeling, web application development
- This position requires the applicant selected to obtain and maintain a Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility and access. A US Government administered polygraph examination will be required. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.
- Proven ability to troubleshoot and identify the root cause of issues.
- Demonstrated skill and passion for operational excellence.
- Experience in a 24/7 production environment is a plus.
- Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done.
- Proven ability to understand large systems, drilling down to code level
*LI-PG1
aws-support-na
*MVP221982