Location:Santa Clara, CA, US
Posted Date:2014-10-13 00:00:00.0
Category:Engineering
ID:12646
Overview:About the Job
The stability engineering team at Akamai Technologies is responsible for delivery and support of AQUA ION site performance and KONA site security solutions. The team focuses on proactive monitoring of the network, enhancing stability of the proxy server network, managing incident responses and extending tier-2 support of our AQUA-ION and KONA software solutions. The purpose of this team is to work across customer care and engineering to build, maintain and extend the product solution provided by Akamai. Strong diagnostic skills and an ability to perform as a software engineer in a Unix environment are a must. As one of the front line engineers for the product this individual will answer questions about how the platform works and ensure that applications are operating successfully. The individual will work very closely with our highly talented server engineers to troubleshoot and address field issues, propose configuration and code changes as well as contribute to improving our support infrastructure and proxy server. Learning about many details of the architecture of our massively distributed deployment and many aspects of Akamais systems will be essential for this role.
About the Team
The Web Experience Engineering team has responsibility for the technologies that power our Aqua Web Solutions and Kona Security Solutions, all of which improve the speed, reliability, and security of web sites running on the Internet. By leveraging Akamai's globally distributed Intelligent Platform, we can provide unique technology solutions that power the increasingly complex web experiences and securing the content, which our customers desire. As a team within Web experience division, the Stability Engineering team works closely with our professional services and customer care groups to solve very difficult customer issues using detailed technical knowledge of Akamai components and services. This group handles questions from other Akamai engineering groups about how various components work in detail, and we help analyze problems and suggest solutions. We also fix bugs related to issues we find, and implement changes to existing features to improve stability of our services, and make them easier to use.
Responsibilities:- Work on projects that make our network more stable, faster, and secure.
- Work with groups within Akamai to solve customer issues.
- Answer escalations from other organizations inside of Akamai.
- Work with development engineers to solve platform problems and design code fixes.
- Implement changes and design regression tests to make permanent solutions to platform problems.
- Implement tools and develop procedures for use by other non-Engineering groups inside Akamai to help diagnose or mitigate problems related to the stability and reliability of services.
Qualifications:Basic Qualifications
* Education: Bachelor's Degree in Computer Science or 3 years additional industry experience in lieu of degree.
* 2 years industry experience with Linux or other Unix-like flavor.
* 2 years industry experience in C or C++ programming.
Desired Qualifications
* Ability to write clear documents in English describing network issues and their resolution.
* Experience in one or more scripting languages (shell, Perl, Python, etc).
* Experience with and detailed knowledge of the HTTP protocol.
* Experience with Java web applications.
* Exposure to network protocols (TCP/IP, DNS, etc).
* Working knowledge of SQL.
* Ability to handle multiple issues at a time.
Other Information
Please answer the following questions with a Yes or No. Please note Relocation, Citizenship and Clearance requirements are dictated by the job and cannot be arbitrarily assigned. If you have any questions on this please ask your Recruiter for guidance.
* Is relocation available for this position: No
* Is US Citizenship required: No
* Is a Security Clearance Required: No
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.
About Akamai:Akamai® is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. At the core of the companys solutions is the Akamai Intelligent Platform providing extensive reach, coupled with unmatched reliability, security, visibility and expertise. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud. To learn more about how Akamai is accelerating the pace of innovation in a hyperconnected world, please visit www.akamai.com and follow @Akamai on Twitter.
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Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.
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